Shipping policy

Shipping Policy

Thank you for choosing Tiny Tots Threadwork! Every item is thoughtfully handmade and personalised with care, so we appreciate your patience while we create something special just for you.

 

Processing Times

As some our products are handmade and or personalised, processing times vary depending on your order. Current processing time: 2–4 weeks (unless otherwise stated on the product listing).

During busy periods, holidays, or special launches, processing times may be longer. Any delays will be communicated as soon as possible.

Please note that processing time does not include shipping time. If you require your order by a specific date, please contact us before placing your order. While we will always do our best to accommodate requests, we cannot guarantee delivery by a particular date.

Shipping Within Australia

We ship Australia-wide using trusted postal services. Shipping options and costs are calculated at checkout based on your location and the size of your order. Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable). Estimated delivery times are provided by the shipping carrier and are only estimates. Delivery delays caused by the carrier are outside of our control.

International Shipping

We are happy to ship internationally where available.

Please note:

  • Shipping costs are calculated at checkout.
  • Delivery times vary depending on the destination country.
  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
  • Tiny Tots Threadwork is not responsible for delays caused by customs processing.

Tracking Your Order

Once your parcel has been shipped, you will receive tracking details via email. Please allow up to 48 hours for tracking information to update after receiving your dispatch notification.

Incorrect Shipping Information

Please ensure your shipping address is correct when placing your order. Tiny Tots Threadwork is not responsible for parcels sent to an incorrect address provided by the customer. If you notice an error, please contact us immediately. If your order has not yet been dispatched, we will do our best to update the address.

Lost or Delayed Parcels

Once your parcel has been handed to the shipping carrier, delivery is outside of our control. If your parcel appears delayed, please first check your tracking information. If you require further assistance, contact us and we'll happily help you lodge an enquiry with the carrier.

Tiny Tots Threadwork is not responsible for delays caused by:

  • Postal carrier delays
  • Severe weather events
  • Public holidays
  • Natural disasters
  • Customs processing
  • Incorrect addresses provided by the customer
  • Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the packaging
  • Photographs of the damaged item(s)

We will work with you to find a suitable solution.

 

Split Shipments

Occasionally, larger orders or items made at different times may be shipped separately. If this happens, you will receive tracking details for each parcel.

 

Local Pickup

Local pickup is available by prior arrangement only. Please contact us before placing your order if you would like to organise collection.


Questions?

If you have any questions regarding your order or shipping, please don't hesitate to get in touch.

Thank you for supporting our small handmade business. Every order means so much to our family and allows us to continue creating personalised keepsakes designed to play, learn, explore and remember 🤍